Policy
ORDERING GUIDELINES
Last Minute Orders
We ask for 48-hours notice for all catering orders. However, we understand that last minute needs arise and will make every effort to accommodate them. For your last minute orders, please call our office directly 346.207.0286.
Food & Beverage
Catering orders will include all necessary plates, utensils, napkins & condiments in quantities consistent with your order. We also supply equipment needed to ensure the food is served properly. Please see our Event Tiers page for specifics.
Delivery
Our catering attendants will deliver and set up your order at the requested location. If the pick up time is after 3:00pm, your order will be placed on disposable trays and will be cleared first thing the following business day. Deliveries and pick ups after 3:00pm are subject to a $25/hour after hours fee.
Payment
We gladly accept various methods of payment. Please contact our Catering Team to discuss your payment options. All payments must be arranged when placing your order. All services will be charged 8.25% sales tax. Prices are subject to change based on product pricing.
Cancellations
To avoid cancellation charges, please contact our team at least 24 hours in advance.
EVENT TIERS
Tier One - Your catering delivered with recyclable disposable wares and set for informal buffet dining.
This buffet consists of environmentally-friendly disposable platters, bowls & serving utensils with disposable plates and utensils for guests. Standard with each buffet: appropriate menu signage, food safety notification, and product identification (includes hot items, sandwiches and items that would need clarification; also allergens), serving utensils, and disposables for guests. Linen and buffet attendant available upon request (additional charge).
Service Provided: Catering Attendant will set up items, as well as return after the event to collect any remaining items (i.e. signs). Buffets will be set 15 minutes prior to start time unless otherwise requested.
Tier Two - Your catering delivered with china and set for elegant buffet dining.
This buffet consists of china platters, bowls & serving utensils with china plates, flatware in linen roll ups, and table linen or runners for credenzas. Standard with each buffet: appropriate menu signage, food safety notification, and product identification (includes hot items, sandwiches and items that would need clarification; also allergens), serving utensils, and china service for guests. Please see Event Pricing page for china service charge.
Service Provided: Catering Attendant will set up items, as well as return after the event to clean up. Buffets will be set 15 minutes prior to start time unless otherwise requested.
Optional Staffing: If your event requires attendants throughout the duration of service, please contact the catering department.
Tier Three - Your custom, full service catered event fulfilled by our detail-driven catering staff.
Full Service Events typically consist of servers, equipment, linen, and decor. Our Catering team will consult with the customer on menu options, beverage package, linen colors, staffing needs, floral options, additional décor, music/entertainment, and any other desired details. Our Full Service Events range from a Reception Buffet to a Plated Lunch/Dinner Event and can take place anywhere from a conference room to an outdoor tent. Restaurant space across campus (i.e. Joule) can also be utilized for private events, based on availability (additional staffing rates may apply). These are custom events that will be structured and priced on an individual basis to fulfill the desired end result.
Service Provided: Full Service Events are customized for each client. A proposal will be offered with complete details of service and cost.
Staffing: A Captain will be assigned to each event, taking direction from the Catering Manager. Please see our Event Pricing page for details. We generally staff the following:
Reception with Buffet & Bar - Limited availability. Requires EVP UA HR approval at minimum 3 weeks in advance of event
Reception with Passed Hors d’Oeuvres & Bar - Limited availability. Requires EVP UA HR approval at minimum 3 weeks in advance of event
Plated Lunch/Dinner
EVENT FAQs
Is there a minimum order?
We are happy to accommodate Tier 1 catering for any size group. We ask that buffets including hot food or upper level service be ordered for a minimum of 12 guests.
Is there a fee for ordering late?
We ask for 48 hours notice for catering orders. However, we understand that last minute needs do arise and will make every effort to accommodate them. There is no fee for ordering last minute.
Is there a delivery fee for drop-off events?
Delivery is complimentary if provided within regular business hours (6am-3pm).
What specialty décor is available?
Upon request, our catering manager can assist in ordering appropriate décor (market prices apply).
How is payment arranged?
Payment details must be supplied at the time of ordering, but processing will take place upon completion of the event.
Is tax included?
Tax will be calculated in addition to the subtotal of the event, at 8.25% or the current state tax rate.
What is the cancellation policy?
Cancelling within 24 hours will result in a 100% fee.
What if my event is not typical?
We are a full service caterer – specialty food items, entertainment, outdoor set-ups including tents – we cover all of the essentials
What if I don’t see what I want on the menu?
Our creative culinary team will provide a custom food item or entirely customized menu.
